We have a 100% satisfaction money-back guarantee. If you’re not over-the-moon with your merchandise you may send it back to us at your expense and we’ll exchange it or give you your money back. If the merchandise was faulty, we’ll refund your shipping cost after receiving the goods.

You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If there is any problem you should contact us as soon as possible.


Please contact us to request an exchange, we’ll need your order number, your name and contact details.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

  1. Please contact us to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:
    The Dancing Pixie
    Returns Department (your tracking number)
    4/296A Tyagarah Rd
    Tyagarah, NSW, 2481
  3. Include in your package your name, order number and returns tracking number.

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange.